Frequently Asked Questions
Are you having difficulty with the Paybright setup process? Please call their customer care
Are there requirements to use PayBright?
• To be 18+ years old
• To be a resident of Canada
• A Canadian bank account, or a Visa/Mastercard credit/debit card.
Your debit card must have the Visa or Mastercard logo
• An SMS-capable Canadian phone number
• To meet the minimum cart size required to use PayBright as a
payment option at checkout
How do I apply?
If your basket is eligible for monthly payments with PayBright, the
option will be presented at checkout. After confirming your phone
number, you’ll be sent a one-time SMS password to confirm your
identity. You’ll then enter a few details for an instant decision. If you’re
approved, you will set up your repayment method with PayBright and
accept the terms of your payment plan.
Does PayBright do a credit check?
To learn more about PayBright and credit checks, please read this
helpful FAQ article on the PayBright help site.
What is PayBright’s interest rate?
For more information on interest or fees, please see this helpful article
on the PayBright help site.
I was not able to complete a PayBright transaction.
Unfortunately, PayBright is not able to provide payment plans to
every applicant. This could be due to the information on your credit
file, or because PayBright was not able to verify your identity or your
Which payment methods are accepted?
PayBright currently accepts pre-authorized debits from your Canadian bank
account, or a Visa/Mastercard credit/debit card. Debit cards must have the
Visa or Mastercard logo. Please note that prepaid cards are not accepted.
How can I track my payments and access my
Your login details to access your PayBright account are in the confirmation email
sent to you when you first completed your transaction.
Can’t find the details?
Please contact the PayBright team.
What if I can’t make a payment?
Please reach out to the PayBright team and they will be happy to look into the
options available. You can contact them using this contact form.
Are there late or NSF fees?
For more information on late or NSF fees, please see this FAQ article on the
PayBright help site.
How do returns work if I paid using PayBright?
Purchases made using PayBright are subject to Nutritower’s standard return
policy. Any returns will be processed by Nutritower, and your PayBright
balance will be reduced, cancelled, or refunded accordingly. If the Nutritower
has provided a refund to you via a gift card, you must still continue repaying your
installment plan in full. For information on returns, review Nutritower’s return